About Us

When Steve founded PMI in 2008, his vision was to create the nation’s largest residential, commercial, and association management franchise network. Much of his career prior to PMI was spent riding the ups and downs of the real estate industry in land development, construction, and sales. Steve came to understand that no matter what the real estate market is doing, the property management sector of the industry remains stable. With this in mind, he built the PMI model for consistent revenue-generating property management business which now helps hundreds of property managers realize their dreams of successful business ownership.

As the COO, Stuart’s primary focus is to deliver on the promise for PMI’s franchisees. He brings to the company deep operational expertise and general management experience. He has spent much of his career with global financial services firm American Express, leading diverse teams to deliver their unique brand of outstanding service. Before joining American Express, Stuart was a founding director of a UK-based software and services company and later the Managing Director (CEO) of their Asia Pacific operations in Sydney, Australia. Stuart and his wife Sheryl have four married children, and he enjoys distance running, skiing, and travel.

Kaylene Anderson brings more than 15 years of financial leadership experience to PMI, with expertise in budgeting, forecasting, cash flow management, financial reporting, regulatory compliance, and operational strategy. She is recognized for building high-performing finance teams and developing disciplined financial strategies that support sustainable growth and improved profitability.

Before joining PMI, Kaylene served as Senior Vice President of Finance and Administration for a global banking software company. In that role, she helped support the organization’s growth through acquisition analysis and integration while strengthening cash discipline and improving operational efficiency. During her tenure, the company’s annual revenue grew from $10.5 million to $14 million in two years.

As a member of PMI’s finance leadership team, Kaylene helps strengthen corporate financial operations and develop strategies that support the continued growth and long-term success of PMI and its franchise network.

Greg comes to PMI with over 25 years of experience in brand management, traditional and digital marketing, and innovation within publishing, retail, consumer packaged goods, and professional service enterprises. Additionally, Greg founded a marketing services agency and a brand consultancy firm where he worked with clients on brand development and marketing program implementation. His franchise experience includes various consumer marketing leadership roles at Auto Trader, Alphagraphics Worldwide Printshops and Famous Brands International, global franchisor of Mrs. Fields Cookies, TCBY Frozen Yogurt, Great American Cookies, Pretzel Time, and Pretzelmaker. Greg is passionate about generating brand growth and profitable customer action across the entire franchise ecosystem.

A proven entrepreneurial growth leader, Orlando Pedrero is recognized as a commercially astute and top-performing executive credited with combining sales, marketing, and business development expertise to deliver substantial revenue growth in highly competitive business markets. He is a versatile and proven leader with remarkable efficiency in building and leading cross-functional teams, establishing and implementing strategic business solutions, and identifying and securing new sales growth opportunities.

During his time at PMI, Blake developed and built the Association Management platform from the ground up, and continues to oversee the management of 50,000 properties nationwide. As an Executive Director, Blake is responsible for creating national partnerships and developing programs to help franchise owners build profitable asset management businesses. He is CMCA certified and holds a Bachelor’s Degree from Utah Valley University. Blake enjoys spending time with his wife, Riki, and their son, Vince. He loves to fly fish, golf, and Jeep.

Marianne Heder was raised on the island of Puerto Rico, living each weekend at her father’s place of work, a 5-star luxury hotel. This experience gave Marianne the foundation and perspective to be a leader in the hospitality industry. In addition to having hospitality in her blood, Marianne is an entrepreneur and has been working in the real estate and asset management industry since 2005. She is passionate about helping PMI franchise owners build successful short-term vacation rental businesses by utilizing step-by-step operational processes. She considers hospitality to be an art and helps franchisees understand the value of delivering a unique experience to guests and owners when interacting with the PMI brand.

James has spent the past eight years turning complex property portfolios into smooth-running, growth-ready operations. After sharpening his accounting and communication acumen at Wolfnest Property Management, he joined PMI in 2021. He has since served in a series of director roles overseeing Residential Books and Residential Management. In April 2025 he took the helm as Executive Director of Residential & Commercial, where he now supports PMI’s franchisees with data-driven operating playbooks, standardized maintenance workflows, and financial controls that protect NOI across hundreds of markets.

Nina Lorenzana brings more than 20 years of property management experience to her role as Executive Director of Multifamily at PMI.

Throughout her career, Nina has worked across nearly every level of property management, from onsite operations to executive leadership. That experience has given her a deep understanding of what it takes to operate properties effectively, build strong teams, and create sustainable growth.

Her expertise spans multifamily operations, maintenance and asset performance, leadership and strategy, customer success, property management technology, budgeting, accounting, and operational performance. Nina is passionate about solving complex problems, developing people, and helping property management organizations build systems that create lasting value for owners, residents, and teams.

Brianna has spent the past 18 years turning homeowner-association challenges into disciplined, community-building operations that board members trust and residents notice. She honed that expertise at a Utah community management company, where she led HOA operations for nearly a decade. Since joining PMI in 2020, Brianna has progressed from Franchise Business Coach, to Director of Association Operations and now to Executive Director of Operations. In this role, she equips PMI franchisees with field-tested standard operating playbooks, compliance frameworks, and hands-on training that unlock scalable association growth across the network. A triple-credentialed CAI professional (CMCA, AMS, PCAM) and member of the CMCA Exam Development Committee, Brianna pairs national best practices with real-world franchise insight to keep PMI communities fiscally sound, transparent, and future-ready.

Aaron knows the fastest way to grow a real estate management business is through acquisitions. Having spent the majority of his career as an asset manager in the residential and commercial markets, Aaron uses his expertise to guide PMI property managers through the entire acquisition process from lead sourcing to closing the deal and every step in between. The most exciting part of his job is seeing PMI franchisees growing their business with successful acquisitions.